Privacy Policy

1. Information We Collect

Diagnostic Form

When you complete our structural diagnostic, we collect:

• Email address
• Your responses to diagnostic questions

Service Enquiries and Purchases

When you enquire about or purchase services, we collect:

• Name and email address
• Manuscript details (title, genre, word count)
• Manuscript files submitted for editorial work
• Payment information (processed by Stripe)

2. How We Use Your Information

• Deliver diagnostic results to your email
• Respond to service enquiries
• Provide editorial services
• Communicate about your project
• Process payments

We do not sell your information. We do not share your information with third parties except as necessary to provide our services.

3. Manuscript Confidentiality

All manuscripts are treated as strictly confidential.

• Never shared with third parties
• Never used for marketing, training, or any other purpose
• Stored securely during active projects
• Permanently deleted within 30 days of project completion

4. Data Retention

• Diagnostic data: 12 months
• Project records: 6 years (accounting)
• Manuscripts: Deleted within 30 days of completion

5. Your Rights (UK GDPR)

You have the right to: access, correct, delete, object to processing, request portability, and withdraw consent.

Contact: hello@proserefinery.com

6. Data Security

We use industry-standard security measures. Payment processing is handled by Stripe (PCI-compliant).

7. Cookies

This website uses essential cookies only. No tracking cookies.

8. Contact

Email: hello@proserefinery.com

Prose Refinery Ltd, Company No: 16476326, United Kingdom